General Questions & Answers

The sauna room usually has benches on both sides. It can be presumed that 1 meter of the bench sits one person, in turn, 1 meter of the sauna room sits two people (on both sides). A 2-meter sauna would accommodate 4 people, a 3-meter sauna – 6 people and so on.

If you plan to lay on the sauna benches, the sauna bench should be about 2 meters long for one person to lay comfortability.

In a nutshell, we offer 6 wood types, each with different options:

• Fir is the most affordable option. It has a light shade and may have visible knots. It is a sturdy wood and with proper maintenance will last for years to come.
• Pine is another very popular sauna wood is pine. Pine tends to give off resin under the high temperatures of a sauna. When choosing pine look for knot free wood. As a bonus the wood turns to a golden color over time.
• Larch is a great choice for those places where wood is highly exposed to various insects. Larch is much more resistant to insects and decay compared to spruce. It has a light shade. Larchwood is quite heavy.
• Thermowood has undergone high-temperature treatment. During this process, the pores of the wood close up, therefore it does not absorb moisture anymore, and resin evaporates. This type of wood is extremely resistant to decay, it will not rot or warp if exposed to humidity. It has a dark shade and is the lightest weight wise.
• Oak is a luxury choice; however, it can absorb a lot of water thus it tends to shrink or expand. Oak requires much more maintenance.
• Red cedar is considered one of the most sustainable building materials. A red cedar hot tub has a red tint. Red cedar has very low shrinkage and is free of pitch and resin.

There is no clear-cut answer, as the heating time is influenced by a plethora of factors, such as size and insulation of the hot tub, starting water temperature, outside temperature, the power of heater etc.

During the warmer months, a Ø1.8m hot tub will heat to the recommended 38˚C mark in ~1,5-2,5 hours.

Massage pumps, filters and LED lights come with standard European type plugs. They are ready to use as soon as they are plugged into electrical sockets.

Electric heaters, on the other hand, can only be installed by certified electricians. We offer the choice of single-phase 220V or three-phase 230V or 380V electrical connections. The electric heating system is equipped with a fuse box. Upon receiving the hot tub, the black connection cable trailing from the fuse box must be hard-wired to a power source by a certified electrician.

The air injection system comprises 12 nozzles, which generate a gentler massage effect.

The air and water mixing system comprises 6 chromed nozzles, which generate a strong massage effect.

Both systems are available for all hot tub models.

• you should be purchasing through a company with a valid VAT code (you can verify the VAT code here: (VIES VAT number validation)
• the delivery address should be outside the EU (example: Norway, Switzerland).

We know that it is hard to trust a foreign company these days, therefore, we ask 30 % of advance payment to start the production. Once your product is finished, we send the detailed pictures of your order with your order sheet attached. Once you received the pictures and confirmed, we ask to pay the remaining amount. Once we received the remaining amount, we would organize the shipping to your provided address.

We accept all major payment methods: Direct bank transfer; Paypal, Credit or Debit cards.

Please note that there are extra taxes (2%) when paying via Paypal, Credit or Debit cards. Bank transfers are free of charge.

As a rule, yes, the water should be drained from the hot tub and all its pipes after each bathe in the winter time. However, it depends on some factors:

• Water can be left inside if the temperature would not drop noticeably below zero (-5°C or similar).
• Some salts may be added into the water to prevent water freezing;
• If your tub is electric, you can leave it working and use the thermostat to adjust the temperature to the minimum value of 5°C. This wouldn’t let the water to freeze and the electricity consumption would not be high.

The delivery price depends on the model and your location. The delivery price is not included and always applied as extra on top. In order to tell the delivery price of an outdoor hot tub or sauna, we must know the following:

• The model
• The delivery address